Return/Refund/Exchanges
Shipping:
Your shipping address should match your paypal address.
We pack our gems into Gift Boxes and additional Bubble wrap and padded envelope for safe delivery of each item.
Items will be dispatched within 2 working days after payment is accepted.
Shipping within the UK is via Royal Mail Special Delivery Guaranteed™ insured and tracked.
Items outside UK are shipped either via Royal Mail International Signed For mail (with complimentary insurance up to £250) or via DHL Express (with complimentary insurance up to £800). Items are stated as Antiques over 100 years old.
Please include your phone number with your order.
If you wish to have more coverage or need more info please contact us prior buying and we will be happy to help.
Please note that due to shipping and insurance limitations we cannot send packages the Russian Union or China. If you have an international address, please let us know before confirm your order. Please include your phone number with your order.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.
We offer a 7 day money back guarantee if you are not happy with your purchase. Buyers must notify us within three days from the date of “acceptance” of delivery of the item. The item must then be dispatched to us within four days.
Items purchased using PayPal or Card payment method will be refunded minus 5% handling fees, or fully refunded by store credit.
The item must be returned with ALL ORIGINAL PACKING MATERIAL INCLUDING THE BOX otherwise NO refunds will be given and shipped insured and tracked as it has been received. All Shipping costs are none refundable. NO REFUNDS ARE GIVEN IF THE ITEM HAS BEEN RE-SIZED, ALTERED, DAMAGED OR TAMPERED WITH IN ANYWAY. Returned International packages MUST be clearly marked -RETURNED GOODS – to avoid Customs Charges. In the event of Customs Charges We will insist the buyer covers this charge until the right to appeal is completed. Please consider before you make an offer.
NO PARTIAL REFUNDS WILL BE GIVEN
We provide friendly service.
